Refund policy

Return & Refund Policy

At Maison Almanaar Perfumes, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

Due to hygiene and safety reasons, perfumes and fragrance products can only be returned if:

  • The item is unused and unopened.
  • The product is in its original packaging.
  • Your return request is made within 14 days of receiving your order.
  • The item is in a resalable condition.

Unfortunately, we cannot accept returns for:

  • Opened or used perfumes.
  • Products with broken seals.
  • Items damaged after delivery due to misuse.
  • Clearance or sale items (unless faulty).

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • Clear photographs of the item
  • Photographs of the packaging

We'll arrange a replacement or refund as quickly as possible.

Refunds

Once your return has been received and inspected, we'll notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Shipping charges are non-refundable unless the return is due to our error.

Return Shipping

Customers are responsible for return postage costs unless the product is faulty or incorrect.

Contact

For return enquiries:

Email: support@maisonalmanaar.com