Return & Refund

At Maison Almanaar Perfumes, customer satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Return Eligibility

You may return eligible products within 30 days of receiving your order.

To qualify for a return:

  • The product must be unused.
  • The perfume must remain unopened.
  • All seals must be intact.
  • The item must be returned in its original packaging.
  • The product must be in a resaleable condition.

Items That Cannot Be Returned

Due to hygiene and safety regulations, we cannot accept returns for:

  • Opened perfume bottles
  • Used fragrances
  • Items with broken seals
  • Gift cards
  • Clearance or promotional sale items (unless faulty)

Faulty or Damaged Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Where possible, include:

  • Your order number
  • A description of the issue
  • Clear photographs of the product and packaging

We'll investigate your claim and arrange a replacement or refund where appropriate.

Refund Process

After receiving your returned item, we'll inspect it before processing your refund.

Approved refunds will be issued to your original payment method within 5–10 working days.

Please note:

  • Original shipping costs are non-refundable unless the return is due to our error or a faulty product.
  • Your bank or payment provider may require additional time for the funds to appear in your account.

Return Shipping

Unless the item is faulty or supplied incorrectly, customers are responsible for the cost of returning their order.

We recommend using a tracked delivery service, as Maison Almanaar cannot accept responsibility for items lost during return transit.

How to Start a Return

To request a return, please contact our Customer Support team with:

  • Your order number
  • Your full name
  • Reason for the return

Our team will provide you with the return instructions and return address.

Our Commitment

At Maison Almanaar Perfumes, we're committed to providing premium products and outstanding customer service. If you have any concerns about your order, our team will always do our best to resolve them promptly and fairly.

Note

If your business is registered in the UK, make sure to update these policies with your actual:

  • Return address
  • Contact email
  • Contact phone number
  • Shipping charges and delivery times
  • Countries you ship to
  • Any exclusions that apply to your business

This will ensure the policies accurately reflect how Maison Almanaar operates.